How Long Does a Steam Refund Take? A Step-by-Step Guide

If you’ve ever purchased a game on Steam that didn’t quite meet your expectations or ran into technical issues preventing you from enjoying it, you might be wondering about the refund process. Steam, one of the most popular digital distribution platforms for PC gaming, offers a straightforward refund policy to ensure customer satisfaction. However, many users are unsure about how long it takes to receive a refund after requesting one. In this guide, we’ll walk you through the steps of requesting a refund on Steam and discuss how long the process typically takes.

Step 1: Determine if Your Purchase is Eligible for a Refund

Before diving into the refund process, it’s essential to understand Steam’s refund policy. According to Steam’s policy, you can request a refund for any reason within 14 days of purchase, as long as you have played the game for less than two hours. If your purchase meets these criteria, you are likely eligible for a refund.

Step 2: Requesting a Refund on Steam

To request a refund on Steam, follow these simple steps:

1. Log in to your Steam account.
2. Go to the “Help” tab and select “Steam Support.”
3. Find the purchase you want to refund in your recent transactions.
4. Click on the purchase and select “I would like a refund.”
5. Follow the prompts to complete the refund request.

Step 3: Processing Time for Refunds

After submitting your refund request, many users wonder how long it will take to receive their money back. The processing time for refunds on Steam can vary depending on several factors, including payment method and bank processing times.

In general, refunds requested through Steam Wallet funds are processed almost instantly. You should see the refunded amount back in your Steam Wallet within a few hours of approval.

For refunds requested through other payment methods, such as credit cards or PayPal, the processing time may take longer. It typically takes around 7-14 days for the refunded amount to appear back in your original payment method.

Factors That Can Affect Refund Processing Time

Several factors can impact how long it takes to receive a refund from Steam:

1. Payment Method: Different payment methods have varying processing times.

2. Bank Processing Times: Banks may take additional time to process refunds before they appear in your account.

3. Volume of Requests: During peak times or sales events, there may be delays in processing refunds due to high volumes of requests.


While the exact processing time for a Steam refund can vary based on several factors, most users can expect to receive their refunded amount within 7-14 days for payments made through credit cards or PayPal. For purchases made with Steam Wallet funds, refunds are usually processed much faster.

By following the steps outlined in this guide and understanding the factors that can affect refund processing times, you can navigate the Steam refund process with ease and get your money back promptly.