How To Cancel Adobe Subscription

How to Cancel Adobe Subscription

Canceling your Adobe subscription is a relatively straightforward process, but it’s essential to understand the steps involved before you start. In this article, we’ll walk you through the process of canceling an Adobe Creative Cloud subscription.

Understanding Your Options: Do You Need to Keep or Cancel?

Before diving into the cancellation process, let’s take a step back and assess your situation:

  1. Review your usage: Take stock of how often you use Adobe Creative Cloud applications, such as Photoshop, Illustrator, InDesign, etc.
  2. Evaluate your needs: Ask yourself if these tools are essential to your work or personal projects. If not, consider canceling.
  3. Check the length of commitment: If you have an annual plan that doesn’t offer a month-to-month option (like some Creative Cloud plans), this might impact your decision.

Preparing for Cancellation

Before terminating your Adobe subscription:

  1. Save and export projects: Ensure all your files, including any work-in-progress, are safely stored or exported from the Adobe ecosystem.
  2. Update software: Make sure you have the latest version of each Creative Cloud application installed on your device(s).
  3. Uninstall optional apps: If you’ve installed additional plugins or integrations with third-party tools (e.g., Dropbox), remove them to avoid any potential issues.

Cancelling Your Adobe Subscriptoin

You can cancel your Adobe subscription through multiple channels:

Option 1: Cancel from Within the App

If you have access to an active Creative Cloud application, follow these steps:

  1. Open the app: Launch Photoshop, Illustrator, InDesign, or whichever creative tool you’re using.
  2. Visit Help Menu > My Plans and Settings: Click on this option in your software’s menu (it might be named “Account” or “My Apps” instead).
  3. Click Manage Account: This will take you to the Adobe website’s account management page.
  4. Cancel Your Subscription: Select the relevant subscription plan to cancel it.

Option 2: Cancel via Email

If you don’t have immediate access to your Adobe software:

  1. Log into your Adobe account on their official website (
  2. Navigate to My Plans and Settings: Click “Account” > “My Apps” (or similar).
  3. Click Edit Plan next to the relevant Creative Cloud plan.
  4. Select Cancel Subscription: Confirm your decision.

Option 3: Contact Adobe Support

If you’re having trouble canceling through online channels:

  1. Phone or Chat: Reach out to Adobe’s support team via phone (1-866-649-6355) or their live chat service (
  2. Request Cancellation Assistance: Explain that you’d like to cancel your subscription and the representative will guide you through the process.

Post-Cancellation Procedures

After terminating your Adobe subscription:

  1. Verify cancellation status: Check both within the software and online accounts for confirmation of cancellation.
  2. Uninstall any remaining Creative Cloud applications: Ensure all software is uninstalled from your devices to prevent accidental usage or unnecessary charges.
  3. Backup files (if necessary): If you have indispensable projects saved in Adobe’s cloud storage, consider downloading them before they’re lost forever.


Canceling an Adobe subscription involves understanding your needs, preparing for the change, and following a straightforward process through one of three available options (cancelling within the app, via email or phone/chat). By taking these steps you’ll ensure a smooth transition out of Creative Cloud and avoid any potential complications.