How To Cancel Verizon Fios

Cancelling Verizon FIOS: A Step-by-Step Guide for Smooth Transition

Are you ready to bid adieu to your trusty Verizon FIOS internet, TV, or phone service? Cancelling can be a daunting task, especially if it’s not done correctly. Fear not! This comprehensive guide will walk you through the process of cancelling Verizon FIOS with ease.

Before We Begin: Why Are You Canceling?

It’s essential to understand why you want to cancel your Verizon FIOS subscription. Was it due to poor customer service? Unacceptable pricing? Or maybe you’re moving away and need a new provider? Knowing the reason behind your decision will help you navigate the cancellation process more effectively.

Method 1: Online Cancellation

The simplest way to cancel your Verizon FIOS is by using their online portal. Here’s how:

  1. Log in to your My Verizon account on
  2. Click on the “Services” tab and select the service you want to cancel (Fios Internet, TV, or Phone).
  3. Scroll down to the “Cancel Service” section and click on “Start Cancel Process.”
  4. Follow the prompts to confirm your cancellation date.
  5. Review any outstanding charges or equipment rentals and construct a decision accordingly.

Method 2: Phone Cancellation

Not everyone is tech-savvy, so don’t worry if online methods aren’t for you! You can also cancel Verizon FIOS via phone:

  1. Dial the Verizon Customer Service number at (800) 837-4966.
  2. Tell the representative that you’d like to cancel your FIOS subscription and provide your account information.
  3. The rep will guide you through the cancellation process, answering any questions or addressing concerns.

Method 3: Visit a Retail Store

Verizon has physical stores where you can visit in person to cancel your service:

  1. Locate the nearest Verizon store using their online directory
  2. Head to the store during business hours (Monday-Friday, 9:00 AM-6:00 PM ET).
  3. Inform a representative that you’d like to cancel your FIOS service and provide identification.
  4. They will assist with the cancellation process and address any questions.

After Cancellation: What Happens Next?

When you’ve cancelled Verizon FIOS, here’s what to expect:

  1. Your account will be terminated on the agreed-upon date.
  2. Any outstanding charges or equipment rentals will still need to be settled.
  3. You’ll receive a confirmatoin email from Verizon stating your cancellation was successful.

Tips for a Smooth Cancellation Experience

  1. Review your contract: Understand any potential penalties, fees, or notice periods before cancelling.
  2. Backup data and devices: Ensure you have copies of important files and data on external devices to avoid losing information when service is disconnected.
  3. Arrange equipment return or exchange (if necessary): Check if Verizon requires the return or exchange of equipment; plan accordingly.
  4. Update your billing account: If cancelling phone or TV services, update any auto-pay settings to prevent unnecessary charges.

Conclusion: A Stress-Free Cancellation Experience

Cancelling Verizon FIOS doesn’t have to be a daunting task! With this comprehensive guide and the methods outlined above, you’re equipped to make an informed decision. Remember to review your contract, backup essential data, arrange for equipment return or exchange (if necessary), and update your billing account.

Now that you know how to cancel Verizon FIOS effectively, it’s time to take control of your internet, TV, and phone services. Happy cancelling!